#Why Grax?
[Why GRAX?](https://www.grax.com/why-grax/): Discover how GRAX empowers businesses to maximize the value of their Salesforce data by enabling advanced backup, recovery, and downstream consumption capabilities (analytics, AI, Agentforce, and more) while ensuring data ownership and enhanced security.

#Products
[Products](https://www.grax.com/products/): Explore GRAX's comprehensive suite of solutions for Salesforce data protection, including backup and restore, data archiving, sandbox seeding, and advanced analytics, ensuring complete data lifecycle management and compliance.

[Backup & Restore](https://www.grax.com/products/backup-and-restore/): Protect your Salesforce data from loss with automated backup and fast recovery tools. Effortlessly backup, recover, and access data, metadata, and attachments while maintaining data integrity and compliance with 24/7 availability.

[Data Archive](https://www.grax.com/products/salesforce-data-archive/): Optimize Salesforce performance and reduce storage costs with automated data archiving. Maintain in-app access to archived data, simplify data lifecycle management, and ensure compliance with customizable retention policies.

[Time Machine](https://www.grax.com/products/time-machine/): Easily access, compare, and restore backed-up and archived data directly within the Salesforce interface. View version histories, side-by-side field comparisons, and restore records with a single click.

[Data Lake](https://www.grax.com/products/data-lake/): Seamlessly replicate, manage, and analyze Salesforce data in a Parquet data lake. Enable continuous data replication, unified customer views, and analytics or AI training using your tool of choice.

[Data Lakehouse](https://www.grax.com/products/data-lakehouse/): Accelerate advanced reporting, AI, and business intelligence with the GRAX Data Lakehouse. Easily deploy a data lakehouse on top of your existing data lake for seamless access to comprehensive customer insights and instant data availability for any analytics tool.

[GRAX Insights](https://www.grax.com/products/grax-insights/): Unlock valuable business insights with GRAX Insights' native reporting and dashboards. Make data-driven decisions faster with continuously refreshed data and without writing a single line of code.

[Sandbox Seeding](https://www.grax.com/products/sandbox-seeding/): Accelerate innovation by quickly seeding Salesforce data into sandboxes and production orgs. Ensure ideal test environments with precision targeting, reusable templates, and data anonymization for secure development and testing.

[Product Videos](https://www.grax.com/products/data-lake/#product-videos): Explore how GRAX integrates with industry-standard tools like Microsoft Excel, Google Sheets, Tableau, PowerBI, and Amazon QuickSight to help users leverage their historical Salesforce data for reporting and analytics.

[Dashboards and Reports](https://www.grax.com/grax-dashboards-analytics-examples/): Transform Salesforce data into actionable insights with easy-to-use dashboards and reports in industry tools. Improve decision-making and drive business outcomes by visualizing historical data across various platforms like Tableau, PowerBI, and Amazon QuickSight.

[Solutions for Salesforce Admins & IT Teams](https://www.grax.com/solutions/salesforce-admin-it-teams/): Strengthen Salesforce data security and streamline insights with GRAX’ï¸s innovative platform. Empower Salesforce Admins and IT teams to manage large data volumes, automate backup, recovery, and archiving while ensuring compliance and ROI on CRM investments.

[Solutions for Data Professionals](https://www.grax.com/solutions/data-professional/): Transform your dataOps with GRAX, providing data engineers, scientists, and analysts with easy access to Salesforce history for AI, ML, BI, and analytics. Accelerate insights with fast queries and seamless integrations while maintaining data integrity.

[Solutions for Business and Technology Leaders](https://www.grax.com/solutions/technology-business-leader/): Maximize ROI on Salesforce investments by enabling data-driven decisions with comprehensive customer intelligence. Empower business and technology leaders to streamline operations, reduce technical debt, and foster a data-centric culture to drive growth and innovation.

#Customers
[State Dept. of Health and Human Services: Protecting Critical COVID-19 Vaccination Data](https://www.grax.com/case-studies/state-dhhs-covid-19-vaccination-data-backup/): The state DHHS uses GRAX to securely back up and restore COVID-19 vaccination data in Salesforce, ensuring data integrity and compliance with HIPAA. Automated hourly backups to AWS S3 have freed up resources for strategic initiatives while safeguarding crucial public health information.

[Global Computer Tech Company: Enhancing Data Protection and Reuse](https://www.grax.com/case-studies/global-computer-tech-company/): A leading global tech company leverages GRAX to backup and archive massive Salesforce datasets, streamlining data availability for analytics without overloading Salesforce. The solution supports data lake integration, improving performance and empowering teams to access historical data for better business decision-making.

[EMEA Capital Exchange Company: Achieving SEC & FINRA Compliance](https://www.grax.com/case-studies/emea-capital-exchange-market/): A financial services firm uses GRAX to meet SEC and FINRA compliance while reducing Salesforce application storage and improving performance. Archiving Salesforce tasks and emails to AWS S3 ensures regulatory compliance and optimizes data access for reporting and analytics.

[Leader in Pet Healthcare Services: Accelerating Pipeline Velocity](https://www.grax.com/case-studies/pet-healthcare/): A global pet healthcare leader leverages GRAX to integrate connected device data with Salesforce and external data sources, increasing pipeline velocity by 70% in 18 months. The solution uses AWS for scalability and 360° customer visibility, driving significant eCommerce revenue growth.

[Leader in FinTech Payments: Ensuring FINRA/WORM Compliance](https://www.grax.com/case-studies/leader-in-fintech-payments/): A leading FinTech company adopts GRAX to archive customer SMS and email interactions, ensuring FINRA/WORM compliance. The solution enables flexible data access and improves customer support, meeting stringent regulatory requirements for data storage.

[Fast Casual International Food Chain: Optimizing Application Performance](https://www.grax.com/case-studies/fast-casual-international-food-chain/): A global fast-casual food chain uses GRAX to archive Salesforce Service Cloud data, reducing storage costs while maintaining regulatory compliance. The solution improves application performance and unifies sensitive data across multiple systems, leveraging Azure for storage.

#Resources
[Resources Hub](https://www.grax.com/resource-hub/): Explore the latest resources to overcome data challenges and unlock the true value of historical datasets. Discover reports, whitepapers, blog posts, and more. 
[Books and Reports](https://www.grax.com/resource-hub/#books-reports): Explore a collection of insightful resources including whitepapers, reports, and books. Learn about the rebirth of historical data, the business value of DataOps, taking back control of your Salesforce data, transforming Salesforce data backup from insurance to innovation, and unlocking hybrid cloud benefits with GRAX's Salesforce data backup solution. These resources will help you understand the strategic importance of data management, backup, and reuse in the modern business landscape.
[Upcoming Talks](https://www.grax.com/resource-hub/#upcoming-webinars): Stay informed with a series of podcasts and webinars on critical data topics. Listen to podcasts like *Tapping the Enormous Value of Historical Data*, *Extract New Value from Your Data*, and *Your Data: Why Rent When You Can Own?*. Also, tune into upcoming webinars such as *Master Your Salesforce Data Archive Strategy*, *Backup, Reuse, Win*, *5 Things Your SaaS Backup Must Do*, and *Govern Data and Fuel Innovation*, to learn strategies and best practices for managing and protecting your data in the cloud.
[GRAX Labs](https://www.grax.com/blog/category/labs/): Explore the latest in GRAX Labs for advanced data insights and technical solutions. Discover posts like *Manipulating the Data Lake Folder Structure*, *GRAX Search: Enhancing Data Accessibility and Data Insights*, *How to Deploy GRAX on Heroku*, and *Unlocking Salesforce Insights with GRAX Data Lakehouse for Amazon Quicksight*, offering innovative ways to manage and leverage your data more effectively.
[GRAX Customer Pilot Program](https://www.grax.com/grax-customer-pilot-program/): Get early access to GRAX's latest innovations by participating in the Customer Pilot Program. Join to test new features and functionalities as they are developed, with full support from your Customer Success Manager. Stay tuned for upcoming releases and explore videos showcasing the latest GRAX capabilities in action.
[GRAX Blog](https://www.grax.com/blog/): Explore the latest GRAX blog posts and insights on topics like Salesforce compliance, data protection, and business intelligence. Featured articles include: 

#Support
[Technical Support](https://www.grax.com/support/): Get started with GRAX by exploring basic setup instructions, running your first backup, and browsing release notes. For further help, you can submit a support request or request a callback to speak with a customer support representative.
[Knowledge Base](https://www.grax.com/support/#kb): Explore a comprehensive collection of articles to help you get started with GRAX, configure settings, ensure security, deploy GRAX, and manage backup, restore, and data archive. Key topics include *GRAX Search* and *GRAX Time Machine* for efficient data management.
[Support Policy](https://www.grax.com/support/#support-policy): GRAX provides customer support via email and in-app web form, with agent responses during US business hours (9am – 5pm EST, excluding holidays). Support priority levels include *Severity 1* (Critical issues) with response times of 4 hours (Standard) or 2 hours (Premium), *Severity 2* (Non-critical issues) with 12 hours (Standard) or 6 hours (Premium), and *Severity 3* (Non-production issues) with 24 hours (Standard) or 12 hours (Premium).
[Platform Docs] (https://documentation.grax.com/docs/overview): GRAX provides comprehensive Salesforce data protection, enabling businesses to back up, archive, and restore data throughout its lifecycle. The platform supports data reuse for analytics, AI/ML, and data warehousing, and offers scalable deployment across cloud environments like AWS, Azure, and GCP. Core products include *Backup and Restore*, *Data Archive*, *Time Machine*, *Data Lake*, and *Sandbox Seeding*. GRAX also offers managed, self-managed, and cloud deployment options tailored to customer needs.

#Pricing
[Pricing](https://www.grax.com/pricing/): GRAX offers flexible pricing plans to meet different business needs, providing a range of options based on deployment type, storage, and scale. Whether you're looking for a fully managed solution or a self-hosted deployment, GRAX's pricing is designed to provide the right value and features for your organization's Salesforce data protection and management needs.